Last Updated: [10-10-24]
At MDprints.in, we aim to provide a seamless shopping experience for all your custom printing needs. Since our products are personalized, we have specific guidelines for returns, refunds, and exchanges. Please review the policy below before placing your order.
1. Return Policy
As each item is custom-made, we only accept returns if:
- The product is defective or damaged upon arrival.
- There is a significant discrepancy in the design (e.g., incorrect design, color, or text) from what was ordered.
To request a return, please contact us within 48 hours of receiving the product with clear photos of the defect. Our team will review your request, and if approved, we will arrange for the return.
2. Refund Policy
Refunds are only offered under the following conditions:
- Damaged or Defective Items: If your item arrives damaged or defective, we will issue a full refund once the return is confirmed.
- Incorrect Product: If we ship the wrong product, a full refund will be issued.
Please note: Refunds are only processed once the returned product has been received and inspected by our team.
3. Non-Refundable Items
Refunds will not be offered for:
- Personalized items that were correctly processed and meet the order specifications.
- Products with minor color differences due to screen display variations.
- Items damaged due to improper handling or misuse by the customer.
4. Exchange Policy
Exchanges are available if the product is defective, damaged, or incorrect. Exchanges are subject to product availability.
5. Cancellation Policy
- Orders can be canceled within 2 hours of placing the order. After this time, cancellations may not be possible as production often begins promptly.
6. How to Initiate a Return or Refund
To initiate a return, refund, or exchange:
- Contact us at [Your Support Email] within 48 hours of receiving your order.
- Provide the order number, photos, and a description of the issue.
- Our team will review your request and provide further instructions within 3 business days.
7. Refund Processing Time
Once approved, refunds will be processed within 3-5 business days to the original payment method.
For any questions or concerns, please reach out to our customer support team via our Contact Us page or email us directly at [Hello@mdprints].